Reputation Management-Managing Online Reviews

reputation

Online reviews are a big source of frustration for many business owners. Let’s face it, there are a lot of people out there who are just looking for reasons to be unhappy.

Local Business Marketing Must Include Reputation Managment

However, reputation management is really and opportunity in disguise. How?

  • Getting lots of GOOD reviews can catapult your business to the top of the searches.
  • Getting good reviews is predicated upon giving excellent service, a good experience, a good product and it must be part of a culture in your company these days in order to compete.
  • Responding to negative reviews is absolutely essential. Apologizing and offering a resolution on the review site is a very wise thing to do. By doing so, you’re advertising your willingness to take responsibility. Everyone with a bit of common sense knows mistakes will be made and showing your responsiveness is proven to be a worthwhile endeavor. Sometimes asking for another chance to please your customer will turn that customer into a raving fan.

We have techniques which help keep negative reviews from hitting the review sites and also to encourage more 5-star reviews from your happy customers.

We also provide the service of monitoring online reviews for you so you can respond promptly.  Inquire about Reviews For Results™– our Review Management Service: 1-866-799-2825