You can build a sustainable business with predictable revenue and profit if you build a list and keep in touch.
A large list of loyal customers is your path to success.
You’ve heard it said that we only use 10% of our brain capacity. Well, I say we (most of us) only use 10% of our website’s capacity. The ideas on this website checklist will increase the effectiveness of your website to acquire and keep more customers. It will also improve every other marketing effort and advertising investment you make.
Acquire a customer list. In the old days, people were excited to receive email. Websites often had (and still many still do) “Join Our Email List.” NOBODY wants to join an email list these days. What restaurant customers DO want, is to join a Specials and Coupons list. When you offer them something they want, they will join.
What Will You Do With a Customer Contact List? You will keep in touch. Here’s how: Marketing Automation. It’s EASY.
Before you get all nervous about emailing your customers, I need to explain a couple things:
Now that you understand these important points, I will explain the roll of your website in acquiring new customers and building a massive, permission-based list.
Add a page to your website called COUPONS & SPECIALS. This page attracts a lot of traffic. (When it comes to your website, traffic is good.)
When people see your ads in Money Mailer, Clipper, Val-Pak, or any other print media, and especially your Groupon deal, a great many people will visit your website to learn more, especially people who have never been to your place before. They haven’t yet made the decision to go to your place. This is a golden opportunity to influence them to come by:
A. Making offers with a different selection of coupons. (These coupons must be interactive. Read on to learn what I mean.)
B. Inviting them to join your Birthday Club.
C. Inviting them to enter their contact information for “Insider Specials.”
These motivators will convert more website visitors into customers.
Interactive coupons require the consumer to SELECT or GET the coupon. Upon clicking on the button, a form pops up requiring the customer to enter their first name, email address, and birthday. THIS WORKS.
Note: Coupons in your website don’t need to be limited by space on a printed page. You can be as detailed and descriptive as you want.
Also Note: When I speak of coupon marketing, I never want you to think I’m talking about discounting. I’m always talking about strategically building larger sales and building a larger customer base. I’m not talking about getting people in the door for a “deal.” I’m talking about acquiring new customers and converting them into loyal, repeat customers.
I’ve been using this strategy for almost 10 years as of the date of this writing. This is not some new internet idea. Capturing contact information and keeping in touch is an established marketing fundamental for well over 100 years. It now works better, faster, and cheaper with modern internet technology and marketing automation.
I recommend moderncoupon.com as your coupon marketing engine. You need no skills, there’s no learning, and you don’t even need to call your webmaster. moderncoupon integrates seamlessly with your website. They even update your coupons for you. I personally think it’s the best bargain in small business marketing.
A serious focus on building a customer contact list is my highest recommendation. Businesses that are thriving today are the ones who keep in touch, so offer your customers incentives to come again, and remember them on their birthday. When you build a list of 1000’s of people who willingly give you their contact information, it’s a gift. Permission-based marketing is the way to a predicable revenue stream, predictable profits, and a loyal customer base.