A majority of small business owners share a similar attitude about email: they don’t like it, and they don’t want to use it for marketing purposes because they don’t want to “burden” their customers with it.
Permission-based marketing is a gift. We’re living in a world where we’re usually trying to avoid the bombardment of marketing messages by using a DVR, satellite radio, Netflix, and YouTube. However, when people GIVE you their name and email address in exchange for the promise of providing some sort of value (and that’s the only reason they’ll give it to you), they’re giving you permission to send them your email messages. They have essentially raised their hands and said, “Send me your advertising.” I’ll say it again: This is a gift.
Keep in touch with your customers with email because you need to keep your promise. They gave you permission because you promised something of value. “What’s in it for me?” This is what people want to know before they give you their email address. But the best reason you want to keep in touch is because you want them to remember you the next time they’re making a decision to buy whatever it is you sell. You also want them to remember you the next time a referral opportunity comes along.
I will give you 3 quick examples of the value you can provide with email messages:
Keep in touch to maintain top-of-mind position with your customers. Provide good and valuable information because it positions you as an expert.
Tip: Consider teaming up with a non-competitive business who serves a similar clientele so you can share ideas and cross-promote.
This is an image of one of our client’s email messages as it appears in my inbox. This independent health foods and supplements retailer has huge competition. They send out informational emails frequently to both inform their customers and promote products. If the subject line of an email doesn’t strike a cord with the recipient, they will simply ignore it or delete it, which is fine. The message is still effective in keeping the retailer in top-of mind position and a trusted authority.
The average email open rate is under 30%. Do you think that’s bad? It’s not! It’s a lot better than most other forms of media, plus here’s something else about email you may have never considered: the name of the sender and the subject line get seen by MOST of the email recipients. Even though they don’t consume the entire email message, you have still reminded them you exist, and you’re keeping in touch as promised.
Sending a weekly or bi-weekly commitment to email marketing is a big one. Although a great portion of email marketing can be automated, it still requires planning, writing, and a little bit of creativity.
Friends, keeping in touch with your customers pays big dividends and I highly encourage it.
If you need any help with setting up an email marketing system for your business, CLICK HERE to start the conversation.